Refund Policy
We offer non-tangible irrevocable products,
this is why our Refund Policy is conditional, and refunds are allowed
only if purchased product is not as described, namely:
- if the product you have purchased does not have features and functionality
as described at www.shop-script.com website, and
- after we have determined that these features could not be implemented
with the software (to avoid any such situation or misunderstanding,
please refer to "Frequently Asked Questions" and Shop-Script
User Guides at www.shop-script.com website and/or contact us to make
sure that we can indeed provide the services that you desire).
Customer's inability to use purchased product(s) due to lack of
required skills does not require us to provide a refund, including, but
not limited to, the following circumstances:
- inability to use Shop-Script administrative tools due to lack of web
browser usage skills;
- inability to change Shop-Script look & feel (redesign templates)
due to lack of HTML knowledge and/or HTML editor usage skills;
- inability to PHP source files customization due to lack of PHP/MySQL/Smarty
programming experience.
We provide refunds for customers of Shop-Script PRO
and PREMIUM packages who pay by credit card or PayPal within 30 days after
purchase.
Refunds after 30-days period is expired is not available. Refund is not
available for check and wire bank transfer payments.
No repeated refunds are available.
Refunds for custom services (e.g. installation services,
custom programming services) are not available.
Refund is processed within 7 (seven) business days
after you post a request for refund.
All bank transfer commissions are paid by customer. We are not responsible
for reimbursement of any bank charges to customer.
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